Hi <OTRS_UserFirstname>,

The ticket [<OTRS_TICKET_TicketNumber>] is escalated!

Escalated at:    <OTRS_TICKET_EscalationDestinationDate>
Escalated since: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CUSTOMER_FROM>

wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master